Complaints Procedure

We value your opinion

At accounted4 we pride ourselves on providing a high quality service, and adhere to the Chartered
Accountants Australia NZ Code of Ethics. The Code is available by clicking on this link. Despite our
efforts there may be times when we do not meet your expectations. If this happens we need to know so we can adapt our approach. Your feedback is important to help us understand your
needs so that we can improve our service and do things better.

What you should do?

If you would like to make a complaint, offer a suggestion or give a compliment, we have a number of
different options you can use. Our Business Manager, Christine
Stevenson, is your first contact and she will endeavor to resolve any issues promptly. You can contact her by:

Email Send an email to chris.s@accounted4.co.nz including your name, address, contact details as well as your concerns and what action
you have taken.

Mail Write a letter including your name, address, contact details as well as your concerns and what action you have taken and send it to:

Attn: Christine Stevenson

Accounted4

PO Box 510

Cambridge 3450

Fax +64 (07) 827 3495

Phone Call Chris at anytime between 8:30am and 5:00pm, Monday to Friday on +64 (07) 827 5192 Ext 847

Visit us

Make an appointment and speak
directly to Chris Stevenson at our office. 30 Duke Street (opposite the Fire
Station), Cambridge. 

What happens next?

Many problems can be resolved immediately. If the issue is more complex, we will keep you informed of the
progress of your complaint or suggestion.

If we
can't reach a resolution together

Finally, if you feel your complaint has not been
resolved to your complete satisfaction, you can contact the New Zealand Institute
of Chartered Accountants. NZICA takes any breaches of the Code of Ethics
seriously and has a strict process for dealing with complaints about any
members.

All complaints need to be in writing, addressed to:

The Secretary -  Professional Conduct Committee

New Zealand Institute of Chartered Accountants

PO Box 11342

Wellington 6142

Phone:
+64 0800 4NZICA (0800 469 422) or +64 4 474 7840

Fax: +64 4 473 6303

 

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